Cons: I previously stayed at this property two years ago and had a good experience, but unfortunately, it has gone completely downhill
Cons: I previously stayed at this property two years ago and had a good experience, but unfortunately, it has gone completely downhill. The apartments are heavily worn out, and the overall management has significantly deteriorated. Here are the main issues from my stay: Extremely Rude & Unprofessional Staff: The air conditioning in my room was not working, despite booking a room that explicitly includes AC. When I brought this up, Alison from the reservations team was incredibly rude and hostile, shouting and asking, "What do you want me to do? Just take a fan." When I mentioned that I had con
Cons: I previously stayed at this property two years ago and had a good experience, but unfortunately, it has gone completely downhill
Cons: I previously stayed at this property two years ago and had a good experience, but unfortunately, it has gone completely downhill. The apartments are heavily worn out, and the overall management has significantly deteriorated. Here are the main issues from my stay: Extremely Rude & Unprofessional Staff: The air conditioning in my room was not working, despite booking a room that explicitly includes AC. When I brought this up, Alison from the reservations team was incredibly rude and hostile, shouting and asking, 'What do you want me to do? Just take a fan.' When I mentioned that I had con
I previously stayed at this property two years ago and had a good experience, but unfortunately, it has gone completely downhill
I previously stayed at this property two years ago and had a good experience, but unfortunately, it has gone completely downhill. The apartments are heavily worn out, and the overall management has significantly deteriorated. Here are the main issues from my stay: Extremely Rude & Unprofessional Staff: The air conditioning in my room was not working, despite booking a room that explicitly includes AC. When I brought this up, Alison from the reservations team was incredibly rude and hostile, shouting and asking, 'What do you want me to do? Just take a fan.' When I mentioned that I had contacted
I previously stayed at this property two years ago and had a good experience, but unfortunately, it has gone completely downhill
I previously stayed at this property two years ago and had a good experience, but unfortunately, it has gone completely downhill. The apartments are heavily worn out, and the overall management has significantly deteriorated. Here are the main issues from my stay: Extremely Rude & Unprofessional Staff: The air conditioning in my room was not working, despite booking a room that explicitly includes AC. When I brought this up, Alison from the reservations team was incredibly rude and hostile, shouting and asking, "What do you want me to do? Just take a fan." When I mentioned that I had contacted
Pros: The property location near the Hyde Park was a great plus
Pros: The property location near the Hyde Park was a great plus. the AC is another positive point. Overall experience was great and would repeat on our next London trip.
Cons: The furniture is a bit old and little things that could be improved such as trash collections.