The Charles Hotel

Memorable stay and great location

You cannot beat the hotel and the friendliness of the staff. From the upgrade to the late departure, everything was done with a smile. Thank you for a memorable stay.

Very good

Pros: Excellent location, very comfortable. It has a boutique feel. Loved the game area, snacks, bottle of water. Very helpful staff. walking distance to metro and buses. Cons: Breakfast at restaurant is subpar and overpriced. Do yourself a favor and walk over to any cafe or restaurant nearby.

Five-Star Prices, One-Star Service – Getting Water Feels Like an Achievement

I chose The Charles Hotel because of its reputation and expected a high standard of hospitality. Instead, my three-week stay was filled with disappointment. The front desk made even the simplest request—getting a bottle of water—feel like asking for a favor. It’s surprising that a hotel of this level doesn’t provide complimentary bottled water in guest rooms, and even more surprising that staff seem reluctant to hand one out. Room service was unreliable, with long waits, incorrect orders, and deliveries that sometimes never arrived. The most frustrating part of my stay was housekeeping. The

Terrible Stay – Getting a Bottle of Water Shouldn’t Be a Challenge

I stayed at The Charles Hotel for three weeks while attending a Harvard program, and unfortunately this was one of the most disappointing hotel experiences I’ve had. The front desk staff were unfriendly from day one. Something as basic as getting a bottle of water became an unnecessary struggle every single time. I have traveled extensively around the world, and I have never stayed at a hotel where guests are not provided with complimentary bottled water in their rooms and instead have to go downstairs to ask for it. Room service was equally disappointing. Orders took an incredibly long time

We would stay here again and again

This hotel really has it all. Before booking, I spent a lot of time reading reviews and comparing nearly every top hotel someone would realistically consider when having a meeting in Cambridge. On my previous trip I stayed at the Ritz-Carlton, so I had a good point of reference. After this stay, I would choose The Charles Hotel again without hesitation. The showers were excellent, with plenty of hot water and outstanding water pressure. The front desk staff was consistently warm, welcoming, and genuinely helpful. If you book through American Express Fine Hotels + Resorts, they make you feel l