Staff do not care, they cancelled my booking at 8pm arrival.
Pros: Location Cons: We'd booked our stay at AMTD months in advance, specifically booking this hotel because of the location. We'd made plans and dinner reservations. At our arrival at 8pm on a Friday night, the unempathetic staff told us they had changed our booking, moving us to the Hilton Garden Inn in Midtown. I was pretty gobsmacked, as I hadn't been contacted to which they said 'you used a third party' (booking.com). Booking.com has a chat service, to which the staff didn't say anything. Booking.com also gives them the guest phone number, but the AMTD did not care for that either. The ho