Paid for a double room, given a single room – Extremely rude and unprofessional staff
Pros: The bed was comfortable, and the hotel's location was very convenient, right next to the station. Cons: We arrived at the hotel at approximately 4 a.m., exhausted from our journey. We collected our keys, went to our room and immediately fell asleep. The following morning, we noticed that our room was unusually small. After checking our Booking.com reservation and comparing the photographs and room details, we discovered that we had been given a single room despite having booked and paid for a double room. We approached reception politely, hoping that the mistake could be corrected