Cosmo failed me during a medical emergency.
My wife had a medical emergency around 10pm on 4/5. We called the emergency line and you sent some woke lady who was more interested in protecting her rear then comforting or caring for my wife. While my wife was having chest pains and heart palpitations this lady was asking for her id and of all things a players card. That can wait. We are registered guests, go check the registry but to harass my wife for a players card is insane. Then she needed pics of the id and players card but failed to Bring a phone and the next person didn’t finally she took pic when someone brought a phone and I caugh