Disappointing experience: no heating, poor customer service and excessive luggage storage fees.
Pros: Location, cleaning staff. Cons: Our experience at B&B HOTEL Berlin City-Ost was extremely disappointing, particularly given the standards one would expect from an established hotel chain. 1. No heating during cold and rainy weather When we arrived, the weather in Berlin was cold and rainy, but the heating was not working anywhere in the hotel. When we raised the issue with reception, we were told that the hotel was still operating in “summer mode” and that the heating would be switched to “winter mode” at some point during the month. No specific date or immediate solution was offered.