Beaulieu Hotel

We only stayed 1 night and we found the staff polite and helpful and the room was very clean

Great hotel. One night stay. Staff were brilliant, especially in the restaurant

Check in was quick and receptionist was professional. Bedroom was clean. Comfortable bed. Kettle/tea and coffee. Quiet. Bathroom needed updating. the shower head stand was broken but the shower was a good water pressure and clean. Pub/restaurant on site. Very attentive service. Food was good and a good variety on their wine list. Check out could have been better. The receptionist needed help and took a while to correct our bill. However the lady who helped was very quick and professional. Would return.

Pool closed, faulty shower, no soap - poor customer service. Disappointing experience all round - want a refund.

Disappointed

Most if the staff were lovely. The hotel its self is tired, some parts unkept. This is a shame as the location is perfect, very good for young children and was nice to see dogs welcome. The whole place needs dusting and in the case if our room it needed a re vamp but it was not dirty. The food was very average and the breakfast was disappointing. My last point is the swimming pool was more of a plunge pool only big enough for toddlers and baby’s, not adults.