Best Western Nairobi Upper Hill

I won't be back

Pros: good location Cons: rooms were poor for the price and in comparison to competitors

It is a place with potential just pay attention to my concens and airport shuttle issue s .

Pros: Location was good . I did not pay for breakfast . The proximity of the other chains of hotels is very nice. Cons: Rooms should have airconditioning and small fridge for my medications . These are basic facilities. Was made to pay for Airport Shuttle to and from yet my booking confirmation indicated the shuttle was free On Tuesday I did not get towels . There is no elevator i had to climb too many stairs to the top floor . Older persons to be booked on ground floor or at keast first floor

Good

Pros: I was not served breakfast Cons: A package the includes breakfast by default. Only to realise that breakfast was not part of package. Add-ons are good for those who travel with money. For us who survive on once off payments need an inclusive package. But the system indicates a package that covers breakfast and airport pick and drop. But the situation is different on the ground

Staff are fantastic, very warm and responsive. From the front desk, to the housekeeping, laundry and restaurant. Edwin a

Pros: Proximity and functionality Cons: Restaurant too small to contain guest at breakfast. It was mostly too rowdy at rush hour.

Cons: Bed was small in length.