Cincinnati Marriott at RiverCenter

Mid.

Pros: Bed was comfortable and the location has a ton of character. Most of the employees were super nice. Cons: I had booked a king balcony room on June 2; date of stay was 8/22, for an event to celebrate my husbands birthday. We arrive to the hotel and the parking garage is down and couldn’t produce tickets, the front desks WiFi is down, wait for that to come back up for them to inform me that they didn’t have any balcony rooms left. They tried to resolve the issue bu putting us in a room and then moving rooms once we get back from the event and that was a HUGE inconvenience so I was mad and

Mixed feelings

Pros: The beds were so comfortable. The inside (lobby area and restaurant area) was gorgeous . We arrived late, and was starving. We were able to eat at the restaurant. It was really good as well. The view from our room was gorgeous. The staff was so kind as well. Cons: We had to walk across the street to park, we were charged $20 to park in the parking garage, and we still had to walk a good distance to our hotel. Then, in our room, our tub looked dirty, but it was stained. The room obviously had flooding. The wallpaper was bubbled and had several water stains. The TV stand had the c

Great stay at a quality hotel.

Hotel overall is excellent. Jordan, our valet is a standout!! Thank you.

The staff makes it like home.

As a flight attendant, I stay at A LOT of hotels. I've done it for 20 years so I know what I'm talking about. Every staff member you come into contact with at this hotel is lovely, truly truly lovely. Doris in the M club is an absolute gem, Dot on the breakfast is so kind, the reception staff on check in are angels. I honestly cannot praise them enough. The rooms are modern by Marriott standard, never had an issue with cleanliness. Eating here is standard American fare, but done well. Whilst I wouldn't choose this sort of hotel for my personal stays, I wish I could take its staff wherever I d

Amazing customer service!

Please stay here. The customer service is amazinggg. I want to thank Doris and Sidney. Doris runs the M Club. She had an omelet day which I missed because I had to be at work early. She cooks fresh omelets and is friendly with all guests. She helped me get oat milk for my coffee in the mornings because I can't have dairy. Sidney handled a delicate situation with humor, which I loved! Also want to mention Jackson the desk associate or manager? He was very polite and had good customer service. Honestly I didn't meet a bad person here. The hotel room was clean and the bed was very comfortable.