City Express By Marriott Cancun Aeropuerto

This is NOT the hotel you want to stay at.

After a long day at the airport our flight was canceled and delta Airlines put us in the city express hotel, told us there would be a buffet set up so we could eat and a buffet would be prepared for breakfast. Due to the small shuttles taking 10 people at a time since of is didn't get to the hotel until after 10pm, and we were told we could not eat that they were cleaning up, for breakfast I went down to the buffet to just grab coffee and they wanted to charge for that, coffee was not included, the other Marriott hotels in cancun include coffee just not at this city express. No biggie on t

Omar, who works at the hotel, was amazing. He was very kind, professional, and made us a really great coffee. His service added a nice touch to our stay.

Aweful place to stay![Marriott - look your low standards]

The worst place to stay.Don't fall for the MARRIOTT Brad added to this Hotel they are tarnishing the Marriott brand( i am sure Marriott does not care with the way this hotel is maintained).The bathrooms - water pressure in shower made the slowest to save cost, breakfast - i can't call it a eatable breakfast(Lowest quality packaged croissants and bread), The moment you enter the hotel reception you can smell stinking, thats all from few I could say , way more you will experience if you opt to be there.Good Luck!

Go Somewhere Else

Room was clean, bed was comfortable but those are the only positive things about this hotel. I booked and paid via booking.com and upon checkin, the staff said I hadn't paid and needed to pay again even though I had the confirmation showing paid. After about 10 minutes of arguing, the payment "suddenly" showed. Their "free 24/7 shuttle" is a complete lie, it only actually runs occasionally. We called upon landing and were told it would be about 2 hours for pickup and they gave us 2 choices. 1. Wait or 2. Get a taxi and they would reimburse us at checkout. BUT, upon checkout, they refused to h

Clean room, upon arrival called front desk gave my name to share with driver. Took about 15 minutes for driver to come. Also book my departure shuttle bus. Will stay again if come to Cancun.