City Express by Marriott St. Augustine

Short & sweet

Pros: Good location & friendly staff Cons: N/A

Could have been better

Cons: Air conditioner very noisy, no ice bucket, refrigerator doesn’t work, no tissues.

No one person working.

​I am writing to express my serious concerns regarding the conditions at your hotel on the night of August 31, 2025. My friend and I checked in around 9:00 PM with a pleasant employee and initially had a positive experience. ​However, when we returned to the hotel around midnight, we were shocked to find the premises abandoned and unsecure. There were no cars in the parking lot, the main entrance door was wide open, and office and reception desk were dark. A sign at the front desk stated, "We are closed any emergency call 911." ​This situation was not only deeply unsettling but also created a

We got a last minute booking quite literally 30 minutes before showing up. The property is in the middle of renovations but you can't beat the price for a last minute booking. They offered a hot breakfast and fresh coffee which was greatly appreciated. The staff was very kind and welcoming, made check in and check out a breeze!

Not really happy

Pros: The guy who called me to tell the bad news took it upon himself to try and help find us a room in the area. That was the best he could do, and I am appreciative of his efforts. Cons: I was called the day of my reservation notifying me that the room was under renovation and not available. This was when i was leaving my house to travel 6 plus hours. The room was wheelchair accessible with a roll in shower, we travel with a power wheelchair. Limited option in the area with availability.