Facilities for disabled guestsWheelchair accessibleWiFi availableFree WiFiNon-smoking roomsAir conditioning24-hour front deskHeatingPets allowedLift / ElevatorLaundryLuggage storageExpress check-in/check-outSafety deposit boxBarFax/photocopyingTour deskSoundproof roomsIroning serviceMeeting/banquet facilitiesDry cleaningNon-smoking throughoutDaily housekeepingDesignated smoking areaConcierge serviceAllergy-free roomToilet with grab railsLower bathroom sinkHigher level toiletEmergency cord in bathroomWine/champagneFruitsAuditory guidanceStaff adhere to local safety protocolsLaundry washed per local authority guidelinesGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareContactless check-in/check-outInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedGuest room sealed after cleaningProperty cleaned by professional cleaning companiesPhysical distancing in dining areasCCTV outside propertyCCTV in common areasProcess in place to check health of guestsAccess to health care professionalsScreens / Barriers between staff and guests for safetyFace masks for guests available24-hour securitySecurity alarmThermometers for guests provided by propertyKey card access
Stay1 night
Ready to book?
14 Sept → 15 Sept · 1 night · 2 guests
About this hotel
Dorsett Shepherds Bush London is a 4-star hotel in London, United Kingdom.
Luxurious Spa Experience
Indulge in award-winning spa treatments at PURE Spa & Beauty on the top floor, offering a range of relaxing therapies for a pampering experience.
Modern Amenities
Enjoy fully air-conditioned rooms with a flat-screen TV, iPod dock, and free WiFi. Each room also features a minibar, work desk, and a luxurious en suite bathroom for your comfort.
Prime Location
Conveniently situated a short walk from Westfield Shopping Centre and London Underground stations, with easy access to Heathrow and Gatwick airports. Explore the vibrant neighborhood and attractions nearby during your stay at Dorsett Shepherds Bush.
Book now for an unforgettable stay at Dorsett Shepherds Bush and experience luxury and convenience at its best!
Timeline — click any square to jump to that review
Jul 26Jul 26
Showing 5 reviews
emma4kids🌐
26 Jul 2026
2.0
Do not stay at this hotel!!!
Do not book to stay at this hotel! I came to stay with my 2 teenage daughters. We were going to the harry styles concert and thought this would be a great hotel for local places we wanted to visit. On checking in we were informed that the room had only been set up for 2 people and not 3 but not to worry because while we were out that the room would be made up for 3 people. On arriving back at the hotel around 12.15 am we realised the room was still only for 2 people. We went to reception and we told someone would be up with another bed in 5-10 we waited over half an hour. They brought up no be
Jet46398259442🌐
25 Jul 2026
2.0
No air conditioning, health risk, and no follow-through on promised refund
We stayed at the Dorsett Hotel London (Shepherd's Bush) from 26–29 June. On arrival, the air conditioning wasn't working and the room had no window either, making it unbearably hot. I have a heart condition, and staying in these conditions was genuinely unsafe for me, not just uncomfortable. The hotel had no alternative rooms available. Unable to sleep and concerned about my health, we had no choice but to check out between 2am and 3am on 27 June, cutting our stay short. To the hotel's credit, the night duty manager acknowledged the issue and told us a full refund had been authorised and was b
gayathries2014🌐
25 Jul 2026
2.0
Worst experiance ever
This has been, without question, the worst hotel experience I have ever had in London. I travel to London at least three times a year, and for this trip my parents and I decided to stay at the Dorsett Shepherd's Bush for a change. It turned out to be the biggest mistake of our holiday. The most serious issue was that the air conditioning in our room did not work. When I reported it at around 10:00 pm, I was simply told there were no technicians available and that someone would come the following morning. For a hotel that claims to be a four-star property, this is completely unacceptable. Are g
tankY5344TV🌐
25 Jul 2026
2.0
Room air conditioning no function
I understand that the air conditioning is not functioning in any of the rooms. However, this issue has existed since I checked in, and simply apologising for the inconvenience is not an adequate solution. The lack of air conditioning has made my stay very uncomfortable, especially given the current weather. I would appreciate it if you could explain what action the hotel is taking to resolve this issue and when it is expected to be fixed. If the problem cannot be resolved during my stay, I would like to discuss appropriate compensation, as the room was not provided with the advertised faciliti
Hamza🇬🇧
25 Jul 2026
6.0
Pros: Good location
Cons: Broken air con throughout the stay despite the hotel confirming in writing before I travelled that the air con was working
Pros: Good location
Cons: Broken air con throughout the stay despite the hotel confirming in writing before I travelled that the air con was working. They offered a portable cooler. As can be seen from reviews over the last few months, the air cons have been broken for a while and there does not seem to be any effort to fix them during the summer. People are being misled on the listing that the air con works. Booking.com was extremely unhelpful too.
Typical weather
September here averages 15°C, with around 44mm of rain across the month.
A twenty-year average for this area — a guide to what to pack, not a forecast.