Very poor recognition of Hilton honors Diamond members.
As a Diamond member I was very disapointed with our stay here.
They do not look after Diamond members at all here.
Despite sending me an email the day before offering me a paid upgrade - and when I checked on the day, upgraded rooms were available for the entirety of our stay - at check in they said they couldn't upgrade us, unless we paid. I can honestly say that as a Diamond member of many years, this is the first time this has ever occured.
The next thing was the breakfast benefit that you get as a diamond is technically for a continental breakfast only and we were told that they enforce t
Not great
My second stay at this Doubletree and after trying out other Hilton branded properties nearby, definitely my last.
The ground floor is unwelcoming, it’s all open plan so breakfast/restaurant, bar and reception all crammed in one small space, it just doesn’t create a welcoming impression. A screen or a curtain would make such a difference, but it’s just chaotic.
Upgraded from a King Room to a King City View…. Whilst it’s nice to have the outside light I would hardly call peering into a few office blocks a city view! Massive waste of space in the room. Nice bathroom and comfy bed though.
Brea
Great location and friendly staff
Had a great experience at the Doubletree, the staff a friendly and helpful, the check in and out process was easy and quick and they were helpful when needed. Room was a nice size, clean and the bed was comfortable and allowed a good nights sleep. The walls are a little thin, so could here next door, but tit didn't affect my sleep. Breakfast had plenty of variety and options. The gym is an average standard hotel gym, so ok for a cardio workout. Location is excellent, right in the heart of the city and close to everything you need.
affordable and good choice
The hotel is right in the heart of everything, which makes it super convenient for me. The exhibition venue, supermarket, food court, and merchandise shops are all within walking distance.
There’s also Starbucks, Nando’s, and Walker’s Donuts nearby — and they’re open 24 hours, which is such a blessing!
I was sad that my room was facing to connecting bridge of the other building behind, so no view at all.
The excited one was, knowing that The Yarra River is just 300 meters across the street. Honestly, it’s a really great place to stay. Highly recommended!
Birgitta-Kenneth🌐
27 Nov 2025
Recommended
First dont make our mistake and book a room without windows! We managed to get one with windows but the first night was claustrophobic. Perfectly situated and close to everything included transport. Breakfast was real good, staff great, gym enough for us, bar pleasant with friendly staff.