Dream Apartments Adelphi Wharf

Not fit for habitation!

The room was in a terrible condition with marks all over the walls, broken picture frames, stained sofa cushions, a window that was locked open, mould in the kitchen and bathroom, and a collapsed bed! There were no staff on hand to deal with our issues and Hotels.com could not reach them via their contact details either. We left the night we arrived and the hotel refused to issue a refund and kept our security deposit. Stay well away from this hotel!

Needs some love

This place needs some love. - Bed was the worst I've ever slept on, mattress almost needn't have been there, could feel the failing springs and divan underneath - TV Remote missing from room, no replacement worked - damage to carpet - handle missing from cupboard - no information supplied in room, had to chase for everything eg wifi password, check out time, breakfast arrangements (unavailable when I requested) - I spent the first hour of my arrival trying to get - Dream Luxury it was not. - flies everywhere

NO

Horrible service from check in ! Once eventually got our room the list goes on. Not clean. No TOWELS ! One small shower gel. No tissues. good luck getting hold of anyone to sort this out for you. Its more of lads pad for messy night out. Wouldn’t recommend it for anything else

The property looked better outside than it did from inside. As soon as we got into the apartment, we were welcomed by an unpleasant smell. The floor was visibly dirty and we were provided with plates and cutlery for 2 when we booked the apartment for 4 people. The French doors leading to the balcony were broken and couldn't be locked and we were staying with 2 little kids. It was visible that the entire apartment was not cleaned thoroughly. When I went to complain at the reception we were offered a different apartment which was not that much better. I did appreciate them offering an alternat

More Disappointment than Dream

Poor customer service. Inadequate utensils, crockery, cutlery for two people staying overnight - when I informed reception nothing was done about it. The apartment was scruffy. The shower plughole was blocked with hair and crud. No idea when it was last cleaned. Would not stay again.