Embassy Suites by Hilton Dallas Market Center

Jody Morton

I wanted to take a moment to recognize one of the Hilton team members, Jody Morton, for the outstanding level of customer service she provided during my recent stay. When I arrived at the hotel, I discovered that the fixed shower head in my room was not functioning. Although the handheld option worked, I had already unpacked, gotten settled, and really didn’t want to go through the inconvenience of packing everything back up to change rooms. From the moment Jody became involved, she completely changed what could have been a frustrating experience. She took ownership of the situation. Checked i

Our stay was great

Pros: Easy access from the freeway, it’s clean and has lots of greenery Cons: I did not select a wheelchair accessible room so it was difficult for my mom to get in and out of the bathroom with her walker

Probably would not stay again

Pros: Location Cons: Ac didn’t work. Looked like a mouse chewed a hole in mattress. The shower sucked

A front desk shout out to Genesis

I was greeted by Ms. Genesis …I believe that is her first name. She was friendly, courteous, caring, prompt, efficient, and knowledgeable. That is a rare combination in the hospitality industry these days. So when I meet someone like Genesis, I feel obligated to give a shout out for her….so maybe others will apply themselves to this job like Genesis.

Dishonest

I want to warn the entire community about this hotel and their lack of honesty. They double charge on my debit card and don't want to give my money back. I check inn on August 21ts they charge $8233.96 MXN ($470 dls) I checked out yesterday, But today Monday the 24th I found they make another charge of 6535.33 MXN ($373.44 dls) with any reasonable explanation. Be aware, don't let this dishonest hotel steal your money. I already talk with my bank and we are not going to permit it.