Embassy Suites by Hilton Minneapolis Airport

Shuttle

Pros: Close to everything Cons: Waiting on the shuttle at the mall of america. Waited over 2 hours for the shuttle

Pros: Breakfast Cons: My welcoming in the hotel was like ice. In addition, I got sent to my room 904 although receptionist knew that the room was not ready to be used due to a water problem. So I had to go down again to the reception and kindly asked a room. This after a 15 hour flight time.

Awful

Pros: The room was pretty clean the breakfast was decent Cons: The beds were awful Rooms were loud Patio door did not even shut tight so the train and plane noise was AWFUL!! My sister was given gluten in the restraunt when we said clearly 3-4 times that she is severe celiac! The waitress never came back to apologize. The manager was out for the night and the cook was “gone” so they could not verify it was gluten free. They were just going to relive the pizza from the hill… finally after waiting 30 minutes they comped her kids meal. The manager was going to get back to us we responded the

Was good for one of the 2 nights we stayed. Wished the staff was better at communicating problems.

Pros: Location, good breakfast for one day Cons: Hotel loss electricity for over 12 hours and zero information to keep guests informed on what has happened or when things are going to be resolved. No elevator, hot water , breakfast place to charge phones or use c-pap machines.

Staff could have done better to keep guests informed. But rooms were clean and comfortable

Pros: Great location Cons: The whole hotel loss electricity for over 12 hours so no hot water, breakfast, elevator, can’t charge phones use c-pap machines ect. No text or information stating that this has happened. They did give some discount but you needed to ask for it .