Embassy Suites Charlotte

Comfortable but noisy with the construction

Pros: It was in a great location off the highway. Cons: Inside bathroom was a dirty washcloth under the sink area.

Great service

John was excellent. He made me feel welcomed and valued!

Loud and low quality where I had to pay big sum due to price gouging.

Pros: Driver to the airport was nice. Cons: Music playing loudly literally all night -- both by the hotel (bizarre to do that) and by partying hotel residents. Just insane, no way to get sleep. Plus, I only stayed here due to a flight delay, so I was gouged for almost $500 for a subpar room where I only would sleep four hours plus could not sleep due to the outrageous noise level.

Unclean/Rude Treatment-Do Not Recommend

Prior to arriving, I checked in through the Hilton app. As you know, guests are not issued a digital key until the room is marked as ready. We arrived at approximately 5:30 p.m. and entered the room using the digital key provided through the app, indicating that the room had been prepared for occupancy. Almost immediately, we noticed several cleanliness issues. There were short hairs inside the bathroom sink near the top of the bowl by the counter, and the countertop had a dried substance on it that could be felt when touched. Later, Hugo mentioned it may have been residue from the hotel's ren

Pros: Breakfast was nice Cons: Worst hotel stay. Booked a room that slept 4 (king bed and sofa bed). No linens on sofa bed when we checked in. I asked 4 times for linens and said I could even get them myself from an empty room and it took until 12:30am to get anything. My 8yrold was exhausted and fell asleep shivering because there was nothing for her to sleep on/cover herself. There were only 2 towels that were ripped/had holes. The shuttle driver took a personal call on his phone while driving my family (kids and I) to the airport - no handsfree- which is a Safety concern. Sent an email to m