Embassy Suites Cincinnati - RiverCenter

This hotel needs some serious TLC!

This hotel definitely needs a serious makeover! The rooms are very dated, many things are NOT working and it has a very strong musty smell. Housekeeping is terrible. There were leftover food in the fridge from previous stays and did not get removed even with multiple asks during a 5 day stay. Shower gel containers are empty, not tissue paper and had to ask 4 times to have housekeeping. Housekeeping did not clean the bathroom at all, just put a stack of towers on the sofa, didn’t empty garbage cans, just left a couple of garbage bags on the desk, expecting the customer to empty them??? Carpets

Needs significant improvement.

I recently stayed at the Embassy Suites by Hilton Cincinnati RiverCenter, and unfortunately, the experience was very disappointing. The one positive aspect of our stay was the staff, who were extremely friendly and helpful. However, the overall condition of the hotel did not meet expectations. The rooms did not feel properly cleaned or prepared, and several basic amenities were either missing or not functioning. We encountered issues such as dirty rooms, bathroom problems, toilet handles coming loose, bathtubs clogged and missing basic toiletries such as toilet paper, Kleenex and hand soap, Ou

Poor Experience

The room was spacious but had a horrible damp smell. The front desk was rude and provided absolutely no information related to the hotel. I have stayed at 10 separate embassy suites around the country and this was undoubtedly the worst.

Loved it

Pros: Location Cons: No comments

Still preferred

Pros: Embassy Suites is my preferred hotel Cons: The bathroom smelled musty The room was not ready when we arrived