2 Sept → 3 Sept · 1 night · 2 guests
Embassy Suites Louisville Downtown is a 4-star hotel in Louisville, United States.
Prime Location near Entertainment District Located next to Fourth St. Live!, our historic downtown Louisville hotel offers proximity to Whiskey Row and top attractions. Luxurious Amenities for Comfort Enjoy an indoor pool, 24-hour fitness centre, and complimentary cook-to-order breakfast. Relax in rooms with a separate seating area, sofa bed, and 46-inch HDTV. Convenience and Dining Options Benefit from a 24-hour business centre, 15,000 sq. ft. of event space, and on-site fine dining at Catch 23. Unwind at our nightly complimentary reception with snacks and beverages. Book your stay at Embassy Suites Louisville Downtown for a memorable experience in the heart of the city.
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Very disappointed.
Cons: Reserved 2 rooms, but only one available. They just blamed booking.com and offered no compensation or apology. It took 3 calls to receive extra comforters. Wifi and tv down for one whole day. Breakfast sub par with poor selection. Reserved 100 per night on credit card for incidentals, which was never communicated. Then on top of that overcharged credit card not in line with final bill.
Good location, could improve cleanliness and in need of a huge upgrade in restaurant service.
Pros: Great location Cons: Arrived at the restaurant about 18 minutes before they closed after a long day of driving. We were famished. Asked if we could order something fast as we were aware they were closing. We were told yes and that is where the customer service ended. Every person we had contact with from that moment on made us feel very unwelcome. We spent $200 between 3 people for dinner. I would expect more hospitality, not disgust that they might have to stay 10-15 minutes longer. There were other people still there when we hurriedly ordered and finished eating.
Pros: Friendly staff, cleanliness Cons: Not enough light switches, room didn't keep temperature for long
Pros: Friendly staff, cleanliness Cons: Not enough light switches, room didn't keep temperature for long
The room was amazing
The room was amazing. The breakfast was high level and I loved the location of the hotel as well.
Hotel is very elegant. I think Valet Parking rates could be a little lower than $45/night.
Pros: Great downtown location, walkable to food and sites. Room was awesome. Breakfast and evening reception-awesome, as usual. Cons: Valet Parking rate of $45/day.