Extended Stay America Select Suites - Indianapolis - Lawrence

I didn’t stay

Pros: Nothing I did not stay there it was infested with roaches Cons: Nothing I did not stay there it was infested with roaches

Pros: The staff. Cons: The bed was hard

Very bad customer service

Pros: I booked in advance and once I was on my way (hours away) I was sent and email/txt saying they had overbooked and I should find another place. Very very bad customer service Cons: Very bad customer service

Pros: Nothing the staff is terrible Cons: It was nasty

The check-in process went smoothly, with no issues. However, less than 20 minutes after arriving in my room, I found cockroaches—including some near the trash can. I killed them and initially gave the hotel the benefit of the doubt, but more kept appearing in different areas of the room, even on the bed. At that point, I was no longer comfortable staying there, so I went to the front desk to check out, but there was no one there to assist me. I then tried to cancel through Booking.com to get a refund, but I received no response.