Extended Stay America Suites - Chantilly - Dulles

Room size

good place, ok amenities, bad receptionist, bad workers, certain basic needs like ice dispensers missing

Pros: location was good, and concept for extended stay with kitchen was good, bathroom was renovated. Cons: Staff was rude (receptionist while checking in asked for the id proof for my spouse which is not mandatory also when said about soft copies of passports are available she made a drama of going and asking manager, rooms were not so new or not renovated, while I asked for ice the lady working in the kitchen area she asked me to stay out multiple times on day 2 when I was wearing a traditional attire but on day 1 when I was dressed normally she let me enter the kitchen to pick up ice, there

Horrifically catastrophic financial loss that they caused and refuse to take accountability for My Account is still in t

Pros: They over drafted my bank account by 1100.00 caused me 5,511.00 in over drafted fees, lost wages, because I was unable to get to work because I could not get gas - or medical treatment for poison ivy of which I’m highly allergic to, on top of the fact they charged the wrong rate that was different from my itinerary and booking statements. And in the end, would only refund the difference between the wrong amount and what I was supposed to pay. Which was 160$ give or take. Told me they’d only be taking 100$ deposit and that it would be returned I saw the mistake pop up on the screen duri

Cons: Tons of noise; kids paying crying yelling and dogs barking and it was hell .

Worst hotel with terrible service

Cons: Room cleaning is done once a week. Customers have to bring their own towels to get them replaced. On June 17th, they unilaterally cut off the water supply all day long, making it impossible to use the bathroom. Completely terrible service during the 8-day stay. A hotel that I never want to visit again