Four Points By Sheraton Mount Prospect O’Hare

Awful experience

Pros: Nothing Cons: We arrived at midnight to find out there was no room for us.

Cant wait to travel back to NC to stay there.

Location and this was not what I expected from LaQuinta! Definitely will be exploring your other locations! Beautiful property and well located.

Disappointing stay with poor service, unreliable shuttle arrangements, and an unexplained charge.

Cons: The staff were not helpful and made very little effort to communicate or resolve the issues I raised. Arranging the shuttle between the airport and the hotel was also very frustrating. I waited around an hour for the shuttle and nearly missed my flight, and the staff did not seem particularly concerned. I also had an issue with my deposit after checking out. I did not receive the full amount back, and when I contacted the hotel, I was initially told that no additional charges had been made. After I asked for a copy of the bill, I noticed that there was in fact a charge. When I ques

Terrible, an embarrasment for Sheraton

Pros: Nothing. I will never stay there again. My room smelled like a sewer. There was overflowing trash all over the hotel. The free coffee in the lobby is always empty and never gets replaced. There are weeds all over the entrance. How can Sheraton Bonvoy allow this to go on? Cons: See above!!!

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