Four Points by Sheraton Seattle Airport South

Serious security failure!

In the middle of the night, an unknown man entered my room using a hotel-issued key card. He told me that the front desk had assigned him the room and provided him with the key. There were three front desk staff members on duty that night, yet none of them appeared to take the situation seriously or provide the support, reassurance, or explanation I needed. There was no manager on duty available to respond or follow up with me throughout my entire stay. This was not the level of service or hospitality I expected from a Marriott property.

Brandon, you are fabulous!

I was very impressed with my shuttle driver Brandon. He was exceptionally professional and made certain I made it to my flight at the right place and on time. If I could find a contact site email I would love to let his supervisor know what an asset he is to the hotel.

Do not park here unless you want to uber back

Choosing a Marriott-branded property like the Four Points by Sheraton for airport parking usually implies a certain standard of professional logistics, but this experience was a failure from start to finish. The facility provides zero clear signage for travelers, leading me to park near S 224th St only to find every access door locked. This forced a long walk around the building just to check in, which is where the operational incompetence truly began. The check-in process is bafflingly manual for the year 2026. Rather than using license plate recognition or a digital reservation system, the

Not worth it

The airport shuttle driver was very rude and berated people who had called for a pick up. There is often a long line to check in at the front desk. Breakfast at the restaurant is a chaotic mess every time. There should be more staff working. It took ten minutes to place my order; and, after 15 minutes I hadn’t even received coffee yet. The room is clean.

Literally the worst

We paid for park and ride ($135.32 for 9 days), having seen on the website that a shuttle runs every 30 minutes. We arrived at the hotel with plenty of time for that, but were told that the shuttle didn’t start running for another hour. No start time was mentioned anywhere on the website or in booking. The information was entirely misleading stating only that “after 3pm our shuttle runs on demand.” In order to not miss our flight we spent $27.69 on an Uber. On our return, we followed the instructions to call for a shuttle, which we did at 1:55pm. We were told the driver was on break but would