Grand Plaza

Pool Bar waiter customer service outstanding

Pool Bar waiter customer service outstanding. Unfortunately hotel was being renovated around pool area/breakfast area which was chaotic at breakfast time and unhygienic (birds eating bread/pastries from outside buffet area. Room was overlooking a noisey building site. Room number was confusing as 2 rooms with same number just different areas. Woken up by doors slamming down corridor all through night and early morning so had a very poor night sleep( doors should have closers on them). room maid knocked on door at 6.50 am which was unacceptable.

While the breakfast was good, other meal services (dinner) were extremely poor, aspect of service quality completely missing

While the breakfast was good, other meal services (dinner) were extremely poor, aspect of service quality completely missing. Housekeeping service also poor, no tea coffee & towels left in room. Had to request at least 4 times before delivered to room. No one in the front office was willing to listen. The mgt. as well as staff need quality customer service.

The property was not that bad, nice food and large pool

The property was not that bad, nice food and large pool. The staff checked us in late evening and the AC was not working in our room. Staff stated it would be okay in a hour or so. After a tough night we asked staff again who stated that an engineer would sort it. Again a full day wasted waiting at the hotel as our room was getting its AC serviced. We then had to check out the following day and find another hotel as the AC was not getting any better and we were just getting the run around by staff. After a long chat with the management they did finally agree to reimburse us for the days we we

staff friendly

staff friendly. location really good

Marrakesh

Lovely central hotel, next to train station. Staff friendly and helpful. Close to restaurants and a short walk to Ménara mall. Overall we enjoyed our stay.