Grosvenor Hotel Rugby

Pros: Very good value for money Cons: Uncomfortable springy old mattress on first visit, however I brought the matter up with the staff and my second visit was very comfortable.

Cons: Our bed base was broke so the bottom of the mattress was flat with the base carpets need replacing it tired and dated we asked could we change rooms we wer told the wer fully booked and we ask for the bed to be replaced and was informed no new beds this hotel needs new everything

Pros: Location and parking facilities are good. Cons: Posted in the reception that it's under new management. However, the property was not up to standard. Rooms are very dated but that would have been absolutely no problem if the following had been taken care of. Upon entering the room, we found that the TV was smashed, this was reported and nothing was done. We left it to them to replace it while we went out. They couldn't be bothered although they said they would but commented how as it was a Sunday, they might not find staff to do it. All they had to do was get a TV from another roo

Pros: Everything Cons: Notin

Hotel from hell

Pros: Nothing. Cons: My advice Stay clear I booked this place for a couple of my contractors. The rooms where not cleaned to a decent standard. Stains all over and just generally not acceptable to expect anyone to stay there. My guys had to stay there whilst I found somewhere more suitable. We stayed two nights and asked for a refund for the other two nights. That refund was declined. Im my opinion booking. Com should be removing this listing. Especially after my refund was declined.