Hampton Inn Blue Ash/Cincinnati, OH

What's the point of a reservation.

Pros: Location and staff. Cons: We made a reservation a couple weeks in advance. When we arrived at approximately 630 pm we were told that our room was no longer available because Hampton had over sold the rooms. We explained that we had a confirmation to which the employee stated he could see we had booked a room with 2 queen beds but it just sold. After several minutes he said there was a room available with a king bed however we were with our children which made the stay absolutely uncomfortable.

Average

Pros: Gym Cons: They didn’t clean room or change towels when asked

I won't be staying at this location again and not sure i would use booking. Com.

Pros: Breakfast was great and the location to our events was wonderful. Cons: At this time they have ripped me off for money and they will not rectify. They say I never stayed there and they over charged my stay. Also no hot water for the shower and there answer was another room. At this point we are tired and wore out.

Pool dirty cloudy water male front desk clerk not the best

Pros: Location Cons: Pool loooked dirty- while he couldn’t find reservation and I was on phone with booking.com he kept asking me to go far away from desk (1 was only person in lobby) 2 hours later I ended up calling the travel insurance and initiated claim. There was a shift change and Jordyn came on desk duty and I just booked a room for night. Pool looked dirty so I went to bed

The staff was wonderful, the room was great.