Hampton Inn Philadelphia-International Airport

Very unhappy customer

We had reservations for Saturday, April 12th. I called that day to arrange for pick up from the airport, only to be told the hotel WAS PERMANENTLY CLOSED! We received NO communication from hotels.com or the hotel, and we ended up having to pay DOUBLE what we already reserved the hotel for. Needless to say, we are extremely disappointed in the lack of communication and customer service. I will be attempting to contact someone tomorrow to resolve this issue.

Thought Hampton had standards

When we checked in we were offered a shuttle to the airport and to leave our car. Then we were informed that they would be coming down so it probably wasn’t the best idea to leave our car. The bed was clean. The shower held water when you turned it on. You had about 3 channels on tv.

I'm not one looking to be treated like something special, but I've received warmer welcomes at the DMV. The front desk person was extremely rude. To the point where I my son said, "you have to go out of your way to be that rude." The room was not clean. The shower, sink and toilet looked clean, but when I put a towel down on the floor for a foot towel it came up dirty. Clearly this place is going under. Don't stay here.

Did not stay hot water was not working. Person checking in never mentioned problem. After going and retrieve luggage another employee let us not about issue and offered refund.

This Hotel was closed