Hilton Garden Inn Jacksonville Downtown Southbank

Great location, clean with a very, very, very accommodating staff… Very well done

Sevda. The front desk person…. she went above and beyond at every turn. But an outstanding employee.

Sevda she works at the Front desk was outstanding went above and beyond at every turn she should be promoted as soon as possible. Outstanding employee made your company look very good.

Nice hotel and great location for a Jaguar’s game

Pros: I loved that the Gameday express bus picked up at my property Cons: There were charges for everything. The pet fee was outrageous. I travel with my dog all the time and I was charged 3 txs the normal rate and I never knew what that charge was till check in. It is not posted on website anywhere. I was even charged for parking and there was a charge for breakfast. A one night stay ended up costing me $100 more than expected and was not a good deal at all. Definitely not worth what I paid for a 1 night stay. The hallway of my floor had not been vacuumed.

Nice Hotel

We loved our room! It was a corner unit with 3 large windows on the 7th floor with a beautiful view. Bed was very comfortable and the bathroom was very nice with a large walk in shower.

We will be back. Customer service absolutely excellent!

Pros: Everything! Cons: It was fabulous.