Hilton Garden Inn Reagan National Airport

Terrible stay

On 1/3/26 I called the Hilton garden inn at 12:45am I was put on hold for 25 mins no explanation was given as to why I was put on hold, I then hang up and call again being put on hold again for 15 mins before I called back multiple times to try and get an answer from someone, finally after 3 times of trying to call the front desk the rudest lady came on the phone and told me I would be put on hold I asked “how long” she said “one moment” and puts me on hold for another 20 mins! She claims that she was dealing with a customer and had a bad attitude the entire call when I feel like my questions

2.5 Stars - 3 Stars Is Generous

I'll error on the side of enthusiasm and rate this hotel 3 stars, because 2.5 is not allowed. Overall, I was mildly disappointed. It is not a bargain when the exorbitant cost of parking is taken into consideration. Pros • Great location, near Reagan National Airport and short walk to Crystal City Metro stop. • Rooms were recently renovated. Cons • Parking was an additional $48/night (over half the cost of the room on Expedia). • Rooms are small, hallways are narrow. • Beds are smaller than typical for "Queen" size. • Rooms lack a closet, just an armoire. • No bar soap, minimal towels. • Ele

Great if you love Cold Showers

Spent one night here this past week while chaperoning a school field trip to Washington, D.C. In general, the hotel was nice. The room was clean, had ample space, beds were comfortable, and the HVAC unit made plenty of white noise to block out the sounds outside. Our group had a buffet breakfast in the meeting room space the next morning. It was okay, but not great. The main reason for my negative rating though was the water. Our hotel room had no hot water at all. None. We had 2 adults and 2 kids. The adults tried everything possible (there is a usual handle set up) and still nothing. We as

Unclear amenities, rude staff, and misleading info

My recent stay was marred by a series of disappointing experiences, primarily due to misinformation and unprofessional behavior from the staff. Despite the listing indicating self-parking, it failed to disclose that the service was not complimentary. Additionally, while the listing suggested that coffee would be available at 6 AM, the staff informed me that it would be available at 7 AM. Furthermore, although I was informed that I would be eligible to earn loyalty points, these points could only be redeemed through direct bookings. The breakfast details were also unclear, and a staff member w

Virginia Visit

Perfect location for making our travel experience a breeze! Shuttle transportation to and from airport was comfortable and convenient.