Hilton St. Petersburg Bayfront

Poor customer service

My stay at Hilton Bayfront was very good — comfortable room, clean facilities, and a convenient location. Unfortunately my positive experience was marred by a serious billing and customer service issue. Days after checkout I was wrongly charged for valet even though I never had a vehicle. I waited for my deposit to be returned, called multiple times, and was repeatedly hung up on by staff. The front desk was unable to resolve the situation in a timely manner and I was told I now have to wait two weeks for a refund for their error. This level of service is unacceptable. Please address your bill

Nice location, room quality below average

Pros: Location was nice Cons: The room quality was below average

Hilton St Petersburg, FL Bayfront- poor

We came to Tampa Area from Deland, FL for a University of Florida Architecture School Alumni gathering called Chomp in the Trop. We stayed one night at the Hilton St Pete Bayfront. Staff unfriendly at check in and didn’t recognize me as a Hilton Honors Member which is corporate protocol. Beds were comfy. Room stank. Couldn’t control HVAC. Pool was filthy and only one beach towel on the shelf. No free coffee bar in lobby like other hotels. At breakfast, dressed in our Tampa Bay Rays attire, we presented a gift card to the waitress, waitress balked and said we had to use the buffet, not menu to

Pros: Ease of access, affordable, great rooms and location Cons: Parking is terrible.

Cons: The tub was slightly slippery. We slipped a little, luckily we didn't hurt ourselves. It needs grips or a mat. I requested a mat, that they could not provide. The mattress in the pull out couch3, needs a new mattress. Not comfortable.