Holiday Inn Cincinnati North West Chester by IHG

Cinci trip!

Nice hotel with very friendly staff!

Very unpleasant, I will never book at this hotel again.

Pros: Location was okay. I make the trip to this area a couple times a year and I will stay there again. Cons: The hall was trashy, there were delivery people up in the building at all hours of night. My rooms never got served. 3 people for two nights and only had two wash cloths and 3 towels. The pool was dirty and trash around the pool, there were only 6 chairs in the pool area. The carpets in the rooms were stained, One of the rooms had blood stains on the fold out sofa . One of my grandchildren got a flea on her in the room. When we went to the front desk to ask for more towels the attenda

August 3 - August 8

Good location and atmosphere. Room was nice and the employees were very nice and helpful. The restaurant was great Good food.

La habitación era bonita, pero no volvería a quedarme aquí debido al servicio al cliente.

Pros: El hotel estaba cerca del complejo deportivo en Hamilton. La habitación del hotel estaba limpia y había mucho estacionamiento. Cons: El hombre que trabajaba en la recepción la noche que estuvimos allí no fue amigable ni servicial (hombre blanco mayor). Terminamos necesitando quedarnos una noche más de lo planeado originalmente, así que al hacer el check-in le pregunté si había alguna habitación disponible y él dijo que no sabía. Le pregunté si podía verificar y se negó. Necesitaba lavar la ropa porque nos estábamos quedando una noche extra (solo 1 lavadora y 1 secadora para todo el hotel

Room was nice, but would not stay here again due to customer service.

Pros: The hotel was close to the sports complex in Hamilton. The hotel room was clean and there was plenty of parking. Cons: The male working the front desk the night we were there was not friendly or helpful (older white male). We ended up needing to stay one more than originally planned, so at check in I asked him if there were any room available and he said he did not know. I asked if he would look to see and he would not. I needed to wash clothes because we were staying an extra night (only 1 washer and 1 dryer for entire hotel). I went to the front desk to get change for the machines an