Holiday Inn Express Hotel & Suites Kansas City Sports Complex by IHG

Stay Away

Classic bait and switch location. Photos on website do not match the actual property. We paid a ridiculous nightly charge for a 2 queen room with pull out couch. We received a large empty room with 2 beds and a tv in the basement. When asked about the pull out couch they brought us a roll away cot suitable for a toddler. When opened, the mattress was soiled and full of food crumbs. The floor was uneven pieced together carpet squares. The pool was very dirty. The bottom and walls were not even visible through the water, dirty bandaids mixed in with the “clean” pool towels. Light bulbs and fixt

WORST HOLIDAY INN ON EARTH!!!

We reserved a room at this Holiday Inn Express after several good experiences. When we arrived, there were two gentleman using both luggage carts to unload approximately 25 new TVs from a minivan. So no luggage cart...it only went downhill from there. The entire hotel was filthy. The lobby, hallways, and elevator. When we entered our room, we were met with an overpowering odor. The room was filthy. The beds looked worn, and the couch looked like it had been picked up on the side of the road. We went immediately to the front desk and asked for a refund, preferring to go somewhere else.

WORST Holiday Inn around KC

I recently stayed at this property during the 2026 ASICS Show Me Qualifier volleyball tournament, and unfortunately, the experience was extremely disappointing—especially given the premium nightly rate of over $200. From the moment we arrived, the issues were apparent. The exterior of the building was visibly dirty, and the grounds were unkempt, creating a poor first impression. Upon entering the lobby, the space felt outdated and carried a noticeable odor of dirty, worn carpet. The room itself was even more concerning. Immediately upon entry, there was a strong, overpowering scent coming fr

Worst Holiday Inn Experience IHG should be ashamed.

Picked this hotel because it was a Holiday Inn location and didn’t think I would have to read the reviews since Holiday Inns have always been excellent to stay at. Bad decision on my part, should have read the reviews. Building looks good on the outside and that’s about where “Good” ends. This is a franchised Holiday Inn and IHG should be ashamed to have its name associated with this location. An aside note, you are charged a fee because you are by the stadiums and in our case that is totally ridiculous because neither football or baseball were in season. Access to hotel is difficult a

Awful experience

Absolutely awful experience. They charged an incorrect card an have been trying to get a refund for over 2 months. Have called over 20 times and keep being told the manager “Ajal” is busy. Have been given multiple confirmation numbers that the refund is on its way and it never arrives. I really need help getting this resolved!!l