Homewood Suites Pittsburgh Airport

Stay away - poorly run hotel

In brief, it was the worst stay that I’ve had at a Hilton property. We arrived and the desk staff was new - that’s okay, but she was clearly untrained. She repeatedly told us that she didn’t know anything when we asked questions. The shuttle was relatively inflexible - we had trouble getting clarity and ultimately had to book on an earlier shuttle than we needed When we got up to the room, the shower did not work. I called the desk but she said that we needed to wait until her co-worker got back from break. There was no attempt to contact anyone proactively. Ultimately, we got it worki

Nice place to stay

The hotel staff is very friendly. Judy and Joanna, the hospitality duo always call me by first name which makes me feel at home. The front desk people are nice also such as Zeb and Robin. The housekeeping staff have been very accomodating with my work hours.

Our go to Pittsburgh Airport Hotel

My husband and I have stayed at this hotel numerous times using the park and fly option. Our last stay was February 9. We were checked in by Vince who was knowledgeable and friendly. Our room, a king suite, was nice, roomy and quiet. The shuttle the next morning to the airport was prompt and had a friendly driver. Upon returning to Pittsburgh, Vince picked us up immediately after we retrieved our luggage and took us right to our car in the hotel parking lot! The weather was bad and we are older so we appreciate his thoughtfulness. ( Thanks Vince!). We soon realized our key Fob was dea

Excellent location great customer service

I always stay at this location because of the excellent customer service. They are very fast at getting you checked in and they take very good careof you. The entire staff does but special shout out to employee Vince. Every time I arrive this guy provides the best service you could ever for very polite, very friendly and quick to help with whatever I need. Thank you for the great customer service.

The night clerk was rude and was on a personal call almostvthe entire time he was checking us in.