Hotel 115 Christchurch

They cancelled our paid up room.

I would like to say I loved it but they cancelled our reservation while we were en-route from Canada. We were delayed en-route by flight changes and tried to do the hotel a courtesy by letting them know we would not arrive the first night, but would be there very late for our second night. Since it was all paid for and non-refundable we knew we would not get money back, but at least we had a room for our late arrival on day two, or so we thought. Instead they told us we were amending our reservation and therefore they were cancelling our reservation. We had not amended anything. With 18 hours

Great customer service from female receptionists

We had an excellent experience at the hotel with a special mention to the staff who went above and beyond in my opinion. When we arrived, we explained our departure time and that we had paid for overnight parking in a nearby parking lot. The receptionist told us that we could park for our two night stay in the car park, one night being complimentary. The room was clean and large enough. Of course we heard the trams but that is largely unavoidable when based above the tram stop. The latest they ran was about 10pm. One point re accessibility- on the first floor out of the lift there are four ste

Great customer service from female receptionists

We had an excellent experience at the hotel with a special mention to the staff who went above and beyond in my opinion. When we arrived, we explained our departure time and that we had paid for overnight parking in a nearby parking lot. The receptionist told us that we could park for our two night stay in the car park, one night being complimentary. The room was clean and large enough. Of course we heard the trams but that is largely unavoidable when based above the tram stop. The latest they ran was about 10pm. One point re accessibility- on the first floor out of the lift there are four

Avoid. Terrible.

Terrible hotel and no care for guests They have no concern about their guests and their wellbeing They only care about money Avoid avoid avoid

Avoid. Terrible.

Terrible hotel and no care for guests They have no concern about their guests and their wellbeing They only care about money Avoid avoid avoid