Hotel Crescent Court

Southern hospitality at Crescent Court

This is such a stunning hotel with the most lovely staff! The location is great with a lot within walking distance. The rooms are super spacious and everyone is so kind!

Beautiful hotel

Love this hotel and location! All employees very attentive and kind. Pricey for Dallas but def a step above the rest We will be back!

Do not stay here!

Do not let these reviews deceive you. The service at this hotel is atrocious. Not only is the staff beyond disrespectful, but they do absolutely to accommodate you, despite multiple attempts of solutions proposed. The front desk receptionist, Nia, and supervisor, Manish, do not care about their guests and would rather lose business than help you. The front desk staff would have rather kicked out my newborn at 8pm at night than help us resolve our booking issue that we prepaid for in advance. The negligence of the staff was beyond comprehension. Also, I requested on 4 separate occasions (well i

1 star Service at a 5 star hotel

We booked Hotel Crescent Court through American Express Fine Hotels + Resorts and prepaid the reservation using my Platinum Card. Unfortunately, I lost the physical card on the morning of our arrival. I understand that hotels have identification and payment policies. What I cannot understand is the complete lack of empathy, initiative, or problem-solving shown by the front desk when we arrived at approximately 8:00 p.m. with our newborn baby. And unfortunately, the errors piled up by the time we left. I had my driver's license, a different American Express card, my apple pay platinum card, a

Terrible service! Don’t recommend

We stayed at Crescent Court hotel for 2 nights at two Premier King rooms. First of all we received two rooms at different corners of the level while requested for connectors as we travelled with 3 kids. We had just two small still water bottles in the rooms at all. There were no sleepers at the rooms. When we requested for them housekeeping told that because of high occupancy they’ve ran out of sleepers at the hotel! After we asked for a late check out at 4 pm because of late flights and we were offered one room late checkout for extra fee, while all other US hotels provided it for us for f