Disappointing: Room I booked in advance was given to someone else
Pros: Breakfast, room equipment, service, friendliness of staff Cons: My room was given to someone else even though I booked and paid in advance. I had to sleep in the lobby until 4:00 in the morning to get a room after another person checked out, because all other hotels in the city were fully booked. I was not offered any compensation. Furthermore, there was a mouse next to the trash bags near the breakfast table