Hotel du Moulin à Vent Gerland

Nothing

Impossible to contact them between 5:40 PM and 8:02 PM to inform them of my delay. At 8:02 PM, the caretaker called to inform me that they were closing, that I couldn't stay overnight, and that the room was paid for. It is indicated that the reception is closed, but not the access despite the online pre-registration. Outrageous. The night watchman hung up on me.

I paid for the room with Hotel.com. They called me at Mehdi to inform me of their problem, namely no human, no one to welcome guests from 4 PM to 8 PM. For this reason, they asked me to take the bank imprint remotely. I specified that remote imprinting did not work (I have been coming every Monday for 3 months to this hotel so I am aware). They tried, it didn't work. They asked me to make a bank transfer of 100 euros (with a link by email) and that they would refund me the 100 euros. I have never seen such a process. It's astonishing. I asked them to find another solution since I have been a c

Null

Hotel at the end of its life but will be renovated this summer. The receptionist was snoring in the morning lol