Matthew🌐
27 Sept 2025
am writing to formally raise my concerns regarding my recent stay at your hotel
am writing to formally raise my concerns regarding my recent stay at your hotel. Unfortunately, my experience fell far below the standard I expected, and I feel compelled to request either another stay or a refund. The issues began when the blind pull cord in my room broke. The response time to fix this was slow, and what should have been a quick resolution turned into a major disruption. Initially, I was told I would be moved to another room, so we packed up our belongings. However, instead of being moved, staff entered the room with ladders to attempt repairs. This was both unprofessional a