Beautiful design and a great location, let down by a cramped room and a gym too small to use.
Pros: The design is genuinely excellent, one of the better-looking hotels we've stayed in, with a real sense of place rather than generic chain styling. The location is superb, right in the middle of everything in Shibuya and walkable to most of what we wanted to see. Housekeeping was also spotless throughout. Fantastic view. Cons: Three things. The price feels steep for what you actually get. The gym is tiny, once more than three people are in there it becomes unusable, which in practice meant every single morning. And the rooms are small to the point of being impractical: with two suitcases