Scalded …safe showers shouldn’t be an amenity
We stayed on 19th floor for three nights in July 2026. Room was fine EXCEPT that hot water in bathroom was out of control. Scalding hot water with virtually no cool water to make it bearable. Why stay at a luxury property where your showers or baths (we tried both) become birdbaths at the sink. We reported this to front desk twice and by text. Never fixed. We discussed with others on 19th floor in elevator. Same issue. One positive: Kourtney in downstairs bar/breakfast. Helpful, engaging, great attitude.