Hotel Mousai Cancun Adults Only - All Inclusive

Leave you stranded at airport

We pre booked airport transportation with the hotel and had emails from them telling us to expect delays at the airport since they are extremely busy and be patient. Have a beer at the bar as the shuttle wait could be 30 min once we check in. We provided our flight info. Coming from Canada we had freezing rain and heavy snow. Our flight was delayed approx 1 hour due to de-icing and snow. They are supposed to check when our flight lands to know when to expect us. Going through customs and baggage took 1 hr and 45 min max. Get outside to where we are to meet our shuttle and they aren’

Honeymoon

My husband and I had our honeymoon mousai and we were immediately amazed by how beautiful it was with the artwork! Our butlers Marcos and Rubisel went above and beyond to ensure our stay was as luxurious as possible!

The most relaxing week!

We spent about a week at the hotel Mousai last week and loved EVERY SECOND. Beautiful property. Excellent staff. Really lovely week of relaxing. The hotel wasn't at full capacity so had our pick of chairs, and tried all the pool and the sea front. We loved the rooftop pool as the food up there was so good and Juan took amazing care of us knowing what we liked drinking and would make a+ suggestions and bring us samples. The beach side pool was also spectacular and Yamil would go out of his way to make sure we were comfortable and had everything we needed. They were both so fun to talk to and

A great experience

Nice experience. The food options could’ve been better, but overall a good experience. My butler Alexa provided excellent service and made sure my stay was amazing. The rooms and resort are absolutely beautiful. I look forward to coming back again.

Wonderful Vacation

The team at Hotel Mousai Cancun was truly great. Having stayed at both properties—Puerto Vallarta and Cancun—we couldn’t help but naturally compare the two experiences. The focus of this vacation was pure enjoyment and relaxation. While the stay ultimately delivered on that, our arrival began with a bit of disappointment related to transportation and the check-in process. The attempt to schedule us for a timeshare presentation was especially discouraging. As a Travel Agent, I consistently hear feedback from clients and monitor industry forums and I can honestly say I’ve seen very few positive