Hotel Riu Plaza London Victoria

Lack of Basic Duty of Care and Human Decency

I did not stay at this hotel and, after this experience, I never will. On Christmas Eve at around 3:00 a.m., I found myself stranded in London with a completely dead phone, no access to transport, payment, or communication. Most places were closed, including the nearby train station. In genuine need of help, I approached the Riu Plaza London Victoria simply to ask whether I could charge my phone for a few minutes. The hotel was locked. A porter came to the door, and after I explained my situation, I was told “it’s not allowed” and the door was closed in my face, leaving me outside in the cold

Unfriendly Front Desk and Unacceptable Wi-Fi Service

Very disappointed with the service at this RIU property. On December 20 around 10:00 pm, the front desk staff, including the manager on duty, were unfriendly and unhelpful, which is not what you expect from an international hotel brand. The Wi-Fi was also extremely poor and unreliable throughout the stay, which is a major issue for travelers. I travel frequently and work in luxury travel, so my expectations are based on extensive experience. Unfortunately, this stay did not meet even basic service standards and left a very negative impression.

Nice Hotel

I recently stayed at the RIU Hotel in London, and overall, it was a pleasant experience. The location of the hotel is absolutely excellent, with easy access to many attractions and transport options. The rooms are spacious and comfortable, which made my stay quite relaxing. However, I did notice a couple of areas for improvement. The reception staff seemed quite busy during my check-in, and on a few occasions, they didn’t appear as friendly or attentive as I had hoped. It wasn't a major issue, but it was noticeable. The breakfast buffet was definitely a highlight—plenty of variety and delici

It’s just not all that.

Location is great however the staff are ridiculous. There’s no advice given prior to arrival that you need identification. I wanted to provide the booking confirmation which was frowned upon. Perhaps an overlook on my part but the receptionist was extremely rude. It’s like a prison as far as getting in and out (during out of hours) so if you’re looking for a night out in the surrounding areas, it’s not ideal. The rooms are basic and no better than a premier inn/travel lodge. The hotel bar was cute but expect a wait for service. We did sleep well but there is nothing special with this hotels r

Great location.

Prompt check-in. Relax space. Excellent location and transportation links. Room clean. Great choice of Breakfast. Definitely recommend - Value for money..