Hôtel ROSA - Bordeaux Centre Gare Saint Jean

Due to this deception regarding breakfast, very bad customer experience.

Cons: In the end, nothing because of strong disappointment during check out. Breakfasts were charged even though during check-in, the person told me that as part of the Genius club, which I was not aware of, breakfasts were complimentary. During my reservation, I did not include them as I preferred to manage on my own. I feel commercially abused and find the process dishonest. It's not about paying 30€ that is in question. It's about being misled during check-in for something I did not want in the first place. Very disappointing customer experience in the end. Also, the air conditioning was no

Exceptional welcome, employee at the reception with a contagious smile, friendly and welcoming. Gives a very nice first impression of the people of Bordeaux.

Pros: Impromptu stay due to a train hassle but ultimately very happy! It was very nice! Cons: Nice service and air-conditioned room!

Very good stay, pleasant welcome, thank you.

Cosy boutique hotel near the train station.

Have stayed before - staff are incredibly welcoming, the location is fantastic for walking into town, yet being right next to the station for ease - especially if you have to get to the airport. The rooms are fairly spacious, uncluttered, clean, comfy, and well decorated. The breakfast is delicious if you choose that option. My partner and I hope to be back in the near future.