Hyatt Place Louisville-East

Shabby but trying to be chic

Pros: The staff were kind and helpful. The room was on the first floor and close to a door for easier loading/unloading our belongings. Cons: The bathroom was incredibly small and cramped. The door BARELY closed due to the placement of the toilet and larger walk-in shower. The room was fairly clean, but the bathroom had human and pet hairs stuck to the corners and dirty spots that were missed by housekeeping. No exhaust fan. The pull out mattress was extremely flat and uncomfortable. Overall, it needed a good scrubbing. Everything was shabby. The prices on amenities were astronomical ($5 f

Pros: Comfortable bed Cons: Only one ice machine to service 4 floors.

Pros: Room Cons: Pool was closed

Pros: It was very conveniently located. The room was clean. The employees were very friendly. Cons: The room could use a little upkeep (new paint, etc...)

Beware

Guests across the hall woke my famly becuase they were partying at 3am. I called the front desk many times and they never answered. I was told they would comp me points and never did. I dont have the time to call and argue with that specific hotel. I just won't be staying at Hyatts.