Hyatt Regency Boston

Excellent service and pleasant stay

I had an excellent stay at Hyatt Regency Boston from July 19–30 and would like to recognize the exceptional service of Concierge team members Stephan and Anthony. Anthony kindly helped me keep track of a delayed package, and even after I checked out, Stephan went above and beyond by printing the shipping label and handing my package to my scheduled courier. Their kindness, professionalism and dedication are truly commendable. They are wonderful representatives of Hyatt and deserve special recognition.

Has the potential to be great, but falls short...

The hotel room layout/size, restaurant, and location were wonderful. The room was tired, with veneers falling/fallen off -- in clear need of a reno. In my particular case the room internet cut in and out, though I remained connected to the network. There wasn't any on-property support and I wasn't in the mood to negotiate with the third-party providing the service. The wifi in the public spaces, though, was solid. An OK hotel, but not up to the Hyatt Regency standard in my experience. Tons of airline crew so margins maybe too low to keep the property well maintained?? Felt underinvested, despi

Convenient stay in the middle of the city

Great hotel, right in the middle of the city with great transportation options. Although we have gone to most places just by walking. Great spacious rooms. Nice breakfast. Enjoyed our stay.

Great hotel and experience

Another great stay at this fantastic hotel. Stay there years ago with my wife, and this time we brought our children and it was as great as we remember, if not better. The hotel and rooms were very clean, modern, and spacious, and all of the staff from the front desk to the restaurant, and everyone else were so friendly and accommodating. The location is also very prime for the theater and business districts and are very close to many of the popular tourist attractions. We will definitely return in. The future

Visiting Boston - great place to stay business or pleasure

Great location surrounded by restaurants, however, the hotel restaurant and bar service was exceptional. Clean and the noise level was perfect! The staff is extremely friendly and the service was incredible.