Hyatt Regency Niagara Falls Fallsview

Worst “luxury” I’ve ever experienced, if you like staff being rude to you this is your place

Staff is snobby and rude, the valet talks disrespectfully about you, the front check in desk is snobby and rude, the shampoo, conditioner, body wash, and lotion were empty, the coffee creamer has gone bad, the staff that were holding the door closed it in my face (either don’t hold it open at all or actually hold it open), the room service (25 dollar charge for room service btw) forgot half the order and their solution to that problem was “just go down to the 9th floor and do it yourself”, on top of all of that the room was dirty and smelled off

Good hotel

The room is big. We have half a view to the falls which is nice. As a hotel guest, you can go to the observation tower next door to watch the fireworks. Breakfast included is not buffet but a set menu. Quite large portion and good quality. Have to tip although breakfast it's included in the room price.

Great stay, highly recommend

My wife and I stayed here and we both loved it. We chose a Falls view room, and I’m glad we did. The view of the Falls from our 41st floor room was very special. The rooms are a good size, the bed was comfortable, and you could crack the window enough to hear the roar of the Falls…..41 stories up! All the staff were very friendly and helpful, with a special shoutout to Angelo who helped us check out and get on the road. Very helpful and friendly.

A great place to stay and experience the Falls

When staying here, pay the extra funds and get a Falls view. These rooms are FANTASTIC! The view at the day is fantastic and yet it is even better at night when the lights are on and with the fireworks.

Can't beat the location

You can't beat the location of this hotel. It is literally steps to the Falls' activities. Restaurant access is also very convenient. The hotel itself was fine but overpriced. The elevators are incredibly slow and parking onsite was $100/day. But the shuttle to the lower priced ($35/day) lot was never more than a few minutes away and very convenient. If we return the only reason we would not choose this hotel is the price.