Ibis House by Viridian Apartments

Excellent flat on the outskirts of Richmond

Pros: Size of the rooms was excellent. Location was surprisingly quiet. Good sound proofing. Kitchen lounge was especially useful. Cons: It was somewhat tricky to locate the entrance. Some better signposting or a more thorough welcome email would have been useful.

Fabulous as usual.

Pros: It is clean, has everything we need for a comfortable stay and is also very central. Perfect! Cons: There is nothing we don’t like.

Overall the stay was very pleasant and the property is very good, it could have been a great stay if not for the points

Pros: Very clean and modern and had all the amenities necessary. Parking on site also a massive plus. Cons: It was disappointing that the air coolers/air conditioning units that were available for rental had a 10 day minimum rental period applied. The property was very hot, due to the current weather. We would have hired one of these if it had been available for the 2 nights of our stay. I cannot understand why there is a 10 day minimum hire period on this. Also accessing the car park wasn’t straightforward. Again I don’t understand why this PIN code couldn’t be provided along with the other P

It was fantastic & exquisite

Pros: The space and neatness Cons: Nothing

Great location, bad service.

Pros: Great location. Cons: It has everything you need but the place is very “land-lord special”. Cheap fixtures and updates that were constantly breaking. Unreliable wifi (hot tip: just factory reset the router yourself, the helplines are useless). And the “reception” is just a chatbot or call center that service so many properties they need to get the postcode each and every time you contact them to even figure out where you are. Occasionally you’d get someone on the line that was friendly and helpful, but mostly you felt like they were just trying to get rid of you as soon as possible. Some