Kasa Downtown Louisville

not great

booked 5 two bedroom apartments for better part of a week. pre-check in communication was inconsistent and often unclear. had to call the help line a great number of times, always a long wait and rarely was the issue ultimately resolved despite 'we're so sorry, this should now be fixed' Eventually all my party got into a room but only after many many calls. Property itself was in fairly bad repair, broken doors, toilets that wouldn't stop running, old wrappers under the beds. If your business model is no inperson help and outsourcing phone support overseas then you want to make sure ever

Horrible

Had a horrible experience here. We booked two nights and only stayed for one of them. Most of the furniture was broken, but worse was when we found all the cleanliness issues. First when we walked in the place smelled of trash, and we noticed there was trash left in the can in the kitchen. Went to the bedrooms and noticed oil or lubricant on the dresser and end tables, snot or something all over the walls, and then dead cockroaches throughout the main bedroom. Slept horribly because of how uncomfortable we were and packed up in the morning and went to another hotel. Kasa would only offer us a

Everything about our stay was awesome

Great get away

It was pretty good, it wasn’t clean, furniture wasn’t sturdy. It felt like the tables and chairs was ready to break any minute . The pans and plates was dirty, had to wash everything to use. Other than that it’s pretty nice. Loved that it has very thing!

This a great property if you need lots of space for your party to all stay together. It is mostly digital access and the step by step instructions were extremely helpful to make a smooth check-in and check-out process. We appreciated the two rooms, two bathrooms, parking included, kitchen, dining area, washer, dryer, and location to walk within downtown. If you are a fitness person, the fitness room is nice and convenient. The set-up for the property is very smart in theory, however, the digital access key fob and physical key provided were not working for all of the areas during our stay.