Lennox Miami Beach

Looks Can Be Deceiving: Beautiful Hotel Ruined by Maintenance and Service Flaws

​We have just returned from a 5-night stay at The Lennox following 11 nights in the Orlando theme parks. We chose the hotel for its boutique aesthetic and chilled vibe, and early indications suggested it was going to be exactly what we were after. The common areas are luxurious by design and visually striking. ​Unfortunately, that is where the positives ended. It quickly became clear that all the investment has gone into the customer-facing public spaces, leaving our room extremely disappointing. The maintenance issues we encountered included: ​Flooring that was lifting and coming apart ​A s

We hebben het naar onze zin gemaakt en genoten.

Pros: Ontbijt kwam koud aan en niet zoals besteld. geen reactie van personeel als je dat aangaf. 1x ontbeten en niet meer Cons: mevrouw aan de receptie (blonde dame) (niet de brunette) was heel onaardig en onbeleefd tegen meerdere mensen. Toen ze aangesproken werd deed ze poeslief, maar te laat! Het overige personeel was wel aardig. Zij was echt spoil-sport!

Non lo prenoterei una seconda volta

POSITIVE: Close to the sea, even if it's full of sargassum. Cristiano, the pool bar staff member, is always very friendly. We had lunch several times and the food was very good. NEGATIVE: We chose this hotel for the golf cart ride to the beach, but nowhere was it stated that children under 12 are not allowed in the cart, not even with their parents. Parking isn't $49.00; for a standard SUV, it's $59.00; this isn't stated anywhere either. Late checkout upon arrival cost $50-75, but on our last day, it cost us $150, to stay until 3pm, so much so that at the precise time the cleaning staff sudden

Non lo prenoterei una seconda volta

Pros: Close to the sea, even if it's full of sargassum. Cristiano, the pool bar staff member, is always very friendly. We had lunch several times and the food was very good. Cons: We chose this hotel for the golf cart ride to the beach, but nowhere was it stated that children under 12 are not allowed in the cart, not even with their parents. Parking isn't $49.00; for a standard SUV, it's $59.00; this isn't stated anywhere either. Late checkout upon arrival cost $50-75, but on our last day, it cost us $150, to stay until 3pm, so much so that at the precise time the cleaning staff suddenly enter

Pros: Struttura comoda Cons: Camera troppo buia