Lux Jesmond

Bathrooms were dirty. Ensuite shower leaked and had drainage issues. property had a stale smell and no hot water in kitchen.

Comments on our sray

Property was a different one to the one booked with no communication No bathmat or tea towel The tv remote did not work The plug hole in the bathroom did not have a strainer. The exterior of the unit block was grotty Parking was only available in the street which was okay.

Thank you for making this property comfortable. The check-in was easy. Lights had been left on as I was not arriving till late. I booked a 1 bed property but was surprised to receive a 3 bed but only used 1. I did find that a few windows were left open, bathroom exhaust fans were running and the back door was unlocked but nothing had been touched internally. The bed was very comfortable. I was surprised to find there were no coat hangers in the property, no milk in the fridge but this was not a major issue. The property is sparsely decorated and I suggest some bedside lamps would be a nice add

I booked the Jesmond villa and was moved last minute with no warning to another villa in a different area. Then was asked to pay more if I wanted to stay where I actually booked in the first place, not good enough I will not be recommending or staying with this group again.

UNSAFE!! I actually could not stay here. From the moment I went to check in I felt extremely unsafe! The property is located at the end or a dead end street, however there is a very sketchy walkway at the end of the street. When I went to check in there was a police car stopped in the middle of the road at the end of the street, outside the building. I managed to find off street parking which was not close to the property only to go to the room, enter the code given and there were people in the room. They said they were friends of the cleaners and they were cleaning but it seemed off. They obv